Shipping And Pickup Information

Welcome to Reef Refuge! We offer a variety of delivery and pickup options to suit your diverse needs. Here’s an overview of each service we provide, along with important information for orders containing mixed product types.

Contactless Porch Pickup

  • Location: Pflugerville, TX 78660
  • How It Works:
    • Select ‘Contactless Porch Pickup’ at checkout.
    • We’ll send a confirmation with the pickup window and specific location details.
    • Your order will be ready on our porch, monitored by a video surveillance for security.
    • Pick up your order at any time during the specified window.
  • Order Cutoff: Place your order by 12 PM the day before your intended pickup. If you have specific date requirements, please reach out to admin@reefrefuge.com.
  • Special Arrangements: Need an alternative pickup arrangement? Contact us at admin@reefrefuge.com for personalized assistance.

Greater Austin Local Delivery (Thursday 9am – 5pm)

  • Delivery Area: Available to all customers within the Greater Austin area.
  • Delivery Day: Thursdays
  • Fee: $5 flat rate
  • How It Works:
    • Choose ‘Greater Austin Local Delivery’ during checkout.
    • Order by Wednesday 12 PM for Thursday delivery.
    • Your order will be delivered to your specified address between 9 AM and 5 PM.
  • Important Delivery Information:
    • For the safety and well-being of live fish and sensitive inverts (such as anemones and corals), we require that these items be received directly by a person or otherwise placed in an objectively safe, temperature-controlled environment. They will not be left outdoors to ensure their optimal condition upon arrival.
    • For fish and sensitive inverts, we will actively communicate with you to coordinate delivery times and keep you informed when we are en route or nearing delivery. It is crucial that someone be present to receive these sensitive items, ensuring their safe and successful transfer to your care.
    • For less sensitive products like copepods, phytoplankton, etc., we offer the added convenience of contactless delivery. These items can be safely left at your specified location, adequately packaged to maintain their quality until you can attend to them.

USPS Statewide Flat Rate Shipping

  • Service: USPS Flat Rate Shipping
  • Rates: Starting at $20 for a medium-sized box
  • How It Works:
    • Shipping costs are calculated and shown at checkout.
    • Receive a tracking number once your order is shipped.
  • Note: For orders containing a mix of items (like live feeds and fish), the shipping options will adapt based on the product type. For instance, if your order includes fish or sensitive inverts (local-pickup/delivery only), you will not see the USPS Flat Rate option. Please consider placing separate orders if you need different shipping methods for different items.

Special Delivery Requests

  • We understand that sometimes standard shipping options might not fit your specific needs. If you require a different delivery method or have special requirements, please contact us at admin@reefrefuge.com. We’ll do our best to accommodate your needs and ensure your products are delivered conveniently and safely.